Gate Information
Gate Confusion - PLEASE NOTE - NO 3 Digit Codes for Visitors Anymore and How to Let Guests In
Good Morning Riverwalk: There is some confusion on the new gate system. Your visitors will no longer be able to use a quick 3 digit code to dial you. The old system used a unique number to identify residents. The new system uses unique emails. So, it did not translate and will not work. You must have your guests scroll through the directory or use the magnifying glass to search and type in the first letters of your last name and then press your name. The call will come in from (972) 231-1999. To ANSWER the call you must dial 1 - then ASK THEM TO IDENTIFY THEMSELVES. Then if you want to let them in you press the 9 or * button. Why do you have to dial a 1 to answer the phone? Because if you are not home and it goes to voicemail it takes a while to reset for the next guest. Your Fob's work the same. Your fob should have a number on the back. That number is what the system uses to ensure the fob is legitimate. If there is no number on your fob, reach out to gate@lookoutriverwalk.com. THE FOB READER IS ON THE SIDE OF THE NEW CALL BOX AS YOU DRIVE UP!
Why use the Cellgate App? Only use the cellgate app if you want to see video of your visitor at the gate when they call you. Your app stays open in the background. If you get a call from the gate you must accept it to see video. Then you must press the OPEN button to let them in. Your clickers work the same. Tips Tip 1 - there is a search button for the directory to get to your name quickerTip 2 - all data was transferred from the old gate, so if your phone number was on there but under your spouse name, that is the way it transferredTip 3 - you will need to know where to find the keypad on your cell phone to answer calls (press 1 to answer) and to let people in (press 9 to open gate)Tip 4 - You can dial your own name to let yourself into the gate If you are doing well getting into the gate with your clickers and/or fobs and don’t have frequent visitors, but find an error when testing yourself in the directory, please make a note and contact us next week. It is going to take a minute to work out the glitches, as is typical with new technology. We are fortunate to now be able to utilize all sorts of new technologies that weren’t available to us for the last 25 years. Thank you for your patience as everyone masters the new technology (including your admins). Site Admins: Tish DietrichKathy WrightJosh KingCornelius JacksonLiz Ersek
Gate 1, 2 and 3 How to use the Cellgate App to Create a Visitor/Delivery Code
We have some exciting news to share for users of the Cellgate App.
You can now create a Single use code or a Temporary Event code to share for instances such as visitors, deliveries, property showing/realtor or an event - and it works for all 3 gates!
Just open your app and follow the rules below.
How to use Cellgate App to create a Single Use Code (one use) or Temporary Event (3 Days)Open Cellgate AppLook for 3 horizontal dashes at top left corner and click on itSelect Visitor Keys under Virtual KeySelect Create Virtual Key in blue box at bottomChoose Pin Temporary Event Key – allows for usage for 3 days – or –Choose Pin Single Use KeyName the event where it says Virtual Key Name – example Furniture DeliveryThe start date and time and end date and time are filled in for youSelect the appropriate Gate you want the key to work for and click the blue SAVE button at the bottomYou will see “Virtual Key Created” with an option to share the keyClick ShareYou can choose to text, email or copy the key to the clipboard – Note this is a system generated 5 digit code….not one that you create yourself.If you choose copy to clipboard you will see the 5 digit code and it will tell you how long it is active.If you choose text or email it will send the code to the recipient of your choiceWe hope you enjoy this advanced feature of our new technology!
Gate Admins:Kathy WrightCourtney HealeyTish Dietrich
You can now create a Single use code or a Temporary Event code to share for instances such as visitors, deliveries, property showing/realtor or an event - and it works for all 3 gates!
Just open your app and follow the rules below.
How to use Cellgate App to create a Single Use Code (one use) or Temporary Event (3 Days)Open Cellgate AppLook for 3 horizontal dashes at top left corner and click on itSelect Visitor Keys under Virtual KeySelect Create Virtual Key in blue box at bottomChoose Pin Temporary Event Key – allows for usage for 3 days – or –Choose Pin Single Use KeyName the event where it says Virtual Key Name – example Furniture DeliveryThe start date and time and end date and time are filled in for youSelect the appropriate Gate you want the key to work for and click the blue SAVE button at the bottomYou will see “Virtual Key Created” with an option to share the keyClick ShareYou can choose to text, email or copy the key to the clipboard – Note this is a system generated 5 digit code….not one that you create yourself.If you choose copy to clipboard you will see the 5 digit code and it will tell you how long it is active.If you choose text or email it will send the code to the recipient of your choiceWe hope you enjoy this advanced feature of our new technology!
Gate Admins:Kathy WrightCourtney HealeyTish Dietrich
The main gate is working!
The main gate is up and working. All clickers, fobs and the directory are operational. CellGate App information will be sent in a follow up email so keep an eye out for that.
As a courtesy, we will leave the gate open until Monday to ensure no issues over the weekend.
Thank you for your patience with this exciting upgrade.
As a courtesy, we will leave the gate open until Monday to ensure no issues over the weekend.
Thank you for your patience with this exciting upgrade.